Service

Guotai provides comprehensive pre-sales and after-sales service, and assigns professional sales staff to contact each customer. If you are new to the industry, our sales staff can recommend machines that meet your production needs.

Before the sale, our sales staff will provide you with a detailed product introduction, including product features, functions, models, advantages, etc., to help you understand the product. We will also provide you with machine making videos to give you a more intuitive understanding of the functions and performance of the machine.

Commissioning

After the production of the equipment is finished, the sales person will send the video of the machine running to the customer and the production sample to the customer. If the customer is not satisfied with the sample, we will modify it according to the customer's requirements until the customer is satisfied.

Send the running video

Send Sample

Feedback modification

Training

After the engineers complete the commissioning in the customer's factory, the customer can designate a person to receive training from our engineers.

The relevant operation of the machine in the running process

Maintenance of the machine and other related knowledge

Accessories

In order to prevent the operator from damaging a part of the machine due to improper operation, Guotai will give customers some accessories when the machine is shipped from the factory. In case of damage, please contact us to provide the appropriate replacement method for replacement.

Temperature controller

Installing

After the machine arrives at the customer's factory, our company will send engineers to the customer's factory for installation. Installation and debugging costs need to pay extra.

In terms of after-sales service, we provide comprehensive after-sales support, including product warranty, replacement parts, etc., to ensure that customers can buy with confidence.

Maintenance

Clean the Machine

After the end of production every day, clean the fuselage and work surface to prevent dust and plastic residue affecting the operation of the equipment.

Check the Screws

Check the screws and fasteners of each part regularly to ensure that they are not loose.

Lubrication Maintenance

lubricating gears, bearings and other moving parts to reduce wear, improve equipment life.

Observe the Quality of Bubbles

Regularly check whether the produced bubble film is uniform and damaged, and adjust the temperature or pressure parameters in time if any abnormality is found.